Customer service
Our target is to provide our customers with a consistent support. Reachability, fast availability and a worldwide team of competent service engineers guarantee perfect service for customers to achieve win-win cooperation.
Pre-sales
Shengyu is always welcome for the wholesalers who are engaged in plumbing service,home appliance,project tender,or new comers who wants to enter into heat pump business
Brand orientation
Shengyu offer two alternatives in distributing heat pumps in specific markets when it comes to brands option,and the buyers can choose either Shengyu brand or buyer’s own brand.
Top level distributor,exclusive wholesaler
Shengyu is delighted to look for heat pump water heater distributors,or wholesalers in specific districts,and will to authorize eralted exclusive right if the sales ability and annual order quantity can reach a certain level.
Model selection
If the heat pumps meeting customer requirements or not depends on 3 main factors:
Cost budget
Higher efficient models,have more environmental refrigerant and also better key performance tech like full inverter,and EVI,which brings a additional production cost.Anyhow,in some hot districts or developing countries,the normal models without these additional features are also enough to meet local requirement.So Shengyu team will help customer to select available heat pump models.
Hot water consumption
We try to be as accurate as we can with our sizing calculator,the factors we take into account in our heat pump calculator are:
Home size or space
Larger homes usually require a bit more BTUs to heat/cool than smaller homes do. We use a slightly increasing sliding scale for 1,500 square feet and up.
The insulation of your home/space
Well insulated spaces heat up and cool down slightly quicker, and stay that way longer. We take that into account when sizing your system. Better insulated spaces need less BTUs to heat and cool them, and less insulated spaces need more BTUs to heat and cool them.
In sales
The heating/cooling region you're in
Hotter climates require a larger heat pump to cool because of their extreme temperatures. Heat pumps have BTU output ranges for different outdoor temperatures. And because heat pumps do both heating and cooling, it's the same thing in the opposite direction. The colder your climate, the larger the heat pump you'll need to keep up with your heating demands.
Installation environment
Supply qualified samples or apply local certificates
Shengyu can supply samples to local wholesalers or distributors to applyt local compulsory standard or certificate.
FAQ for wholesaler:
Q1:How long does the order take?
A:Sample order will be finished within 15 days while normal order will be finished within 25-30 days after full order confirmation,
Q2:What are my WARRANTY OPTIONS on the water heaters you sell?
A:Shengyu Water Heater Company provides a basic, standard warranty. For terminal customer,you can see the warranty information in same website page,for the wholesaler warranty service,kindly contact us info@Shengyu.com or contact us via below page:www.syheatpump.com/contact us
Q3:Do you accept OEM or ODM orders?
A:Yes, Our R&D team will offer one stop service for you from prototype or idea to finished product analysis.
Q4:What’s the MOQ?
A: Normally MOQ is started from full container for normal models,and higher MOQ for the specialized designs or models that is exclusive contract.
Q5:How can I visit your factory?
A: Sure,Our factory is located in Foshan city,Guangdong province, China,Which is near to Guangzhou Airport and Zhuhai Airport .You are always welcome to visit us! We will offer pick up service and accommodation reservation service.
Q6:How can I get the price on the inquiry?
A:You can send us email or whatsapp message any time if there is inquiry,our sales team will reply within 24 hours for normal inquiry,and will reply within 48 hours for the service that might involved in technician support.
Q9:Can you offer sample for quality evaluation before mass order ?
A:Yes , we provide prototype design,cost evaluation,marketing analysis and sample service before mass order.
Q11: what other size water heater you have ?
A: We have full products line of air source heat pump water heater for household use,swimming pool,commercial use,whose power can be from 3.5kw to 118kw,electric instant water heater from 3.0kw to 28kw,and electric storage water heater among 8L\10L\15L\30L\50L\60L\80L\100L\150L\200L\300L\400L\500L,power from 1.5kw to 10kw.
Q12: Can the price be negotiatable?
A:As manufacture for heating solution,price always follows its quality and customer annual order quantity, we will offer truthful opinion on the marketing strategy on pricing and quality orientation.
Q13: What payment terms?
A: Normally available payment term is T/T, L/C,West Union or other payment term negotiable
Fault Protection Instructions
1.The machine stops running when a fault is detected;
2.When the fault is removed, the compressor is shut down for three minutes before the machine can be put back into operation;
3.If there are three consecutive low-pressure faults, high-pressure fault, over the current spot, and gas exhaust temperature too high within 30 minutes, the machine will immediately stop running. After the fault is rectified, turn the power on again, start the controller, and the device can be put into operation.
4.If the machine stops running due to the inlet water temperature sensor or the coil temperature sensor fault due to compressor protection, the device will have to be back into operation 3mins later after the spot is removed. If the ambient temperature sensor fails, the machine continues to run.
Maintenance Instructions
1.The machine is equipped with an inspection needle valve on the suction and exhaust pipes. The maintenance personnel can connect the pressure gauge to check the high and low-pressure conditions of the system.
2.If the machine is filled with refrigerant under operating conditions, the refrigerant must be served at the needle valve of the low-pressure side. Suppose the refrigerant is added to the suction side. In that case, the refrigerant opening must be small so that the refrigerant in the refrigerant bottle slowly enters the system to prevent liquid slamming.
3.Refrigerant leakage detection
Check if there is any leakage at the joints with soapy water or a refrigerant leak detector. When a refrigerant leak occurs, the leak point must be found, and the leak point must be repaired. Please ensure no refrigerant or other pressures are left in the system when improving the leak point. Otherwise, it will easily cause copper pipe explosive during welding. The tube is blasted by refrigerant pressure or additional pressure, causing accidental injury to the operator.
Note: When refrigerant leakage occurs in a small space, open all vents or forced ventilation to discharge the refrigerant before performing related operations to prevent people from suffering accidents.
LIMITATION OF LIABILITY:
This Limited Warranty is the only Warranty for this unit given by the Water Heater Division of Rheem Manufacturing Company. No one is authorized to make any other warranties on behalf of Shengyu.
EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if properly documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.
COVERAGE:
Warranties cover defective glass linings,compressors and parts. The period is reduced to one year (for six year warranties) or three years (for 10 year warranties) if the water heater is being used for non-residential use.
In order for the warranty to be valid for the maximum period, the homeowner must be able to provide proof of the sales date. Otherwise, the warranty begins at the date listed on the ratings plate.
WARRANTY EXCLUSIONS:
This Limited Warranty will not cover:
Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations.
Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.
Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the manufacturer’s instructions provided.
Performance problems caused by improper sizing of the water heater or (pertaining to electric models) electric service voltage, wiring, or fusing.
Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed.
Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.
Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially empty, tank (also known as “dry firing”).
Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.
Tank failures caused by operating the water heater when it is not supplied with potable water, free to cir- culate at all times.
Damages, malfunctions or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label.
Damages, malfunctions or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem.
Units installed outside the fifty states (and the District of Columbia) of the United States of America.
Units removed from the original installation location.
Units that have had their rating labels removed. A water heater should not be operated if the rating label is removed.
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